Adding Review Follow Up to the End of a Service Job

Review follow-up is easier to manage when it is connected to job completion. The customer has just experienced the service, and the business already has the context needed to send a clear request.

Configure the correct destination

Use the business's actual review link and verify that it opens the intended profile. A placeholder is useful in a demonstration but should not reach real customers. Multi-location businesses should check that the destination matches the relevant operation.

Keep the request neutral and invite an honest review. Do not promise a reward for a favorable rating or route only satisfied customers to the public review destination. Google's rules prohibit incentives and selective solicitation of positive reviews.

Make the request part of a useful completion message

The customer may first need job details, an invoice, or clarification about payment status. Keep those facts clear and place the review invitation where it does not obscure the practical information.

A follow-up should not become an endless series of requests. Check the conversation and avoid repeating outreach after the customer has asked you to stop. Do not claim that the system can detect every submitted review unless that capability is verified.

Review the experience on a phone

Open the completion message and review destination using a synthetic test. Confirm that the business name is recognizable and that the customer can still find their portal and documents.

GoForms connects configured review follow-up with the completion workflow. See GoForms and review your messaging alongside Google's contribution policy before launching the sequence.